Cancellation policy

CULTURE CLUB SUBSCRIPTIONS

When you join Culture Club, you authorize Small Town Cultures, Inc. to charge your selected payment method automatically and send recurring orders according to the delivery frequency and price shown at checkout. Your subscription continues until you cancel it.

You may manage, skip, pause, or cancel your Culture Club subscription through your customer account. You may also request assistance by emailing hq@ifeelhuman-again.com.

Cancellation, pause, skip, product-change, address-change, and frequency-change requests must be completed or received at least three days before your next scheduled order-processing date.

Requests received fewer than three days before the scheduled processing date may not take effect until the following order. Once a recurring order has been processed, it cannot ordinarily be cancelled, returned, or refunded because our products are refrigerated and perishable.

Cancelling Culture Club prevents future subscription orders. It does not cancel an order that has already been processed or shipped. There is no cancellation fee.

If a subscription shipment arrives damaged, spoiled, improperly chilled, or incorrect, email hq@ifeelhuman-again.comwithin 24 hours of delivery. Eligible products will be replaced according to our Return and Refund Policy.

We will disclose the subscription price, delivery frequency, and recurring nature of the purchase before checkout. If subscription pricing or other material terms change, we will provide notice as required by applicable law.

Small Town Cultures, Inc.
602 Tom Miller Road
Plattsburgh, NY 12901
hq@ifeelhuman-again.com